Refund Policy

Refund Policy

We are committed to providing a fair and transparent experience, Learn about your rights and conditions for refunding paid amounts

Last updated: March 2026
Reading time: 5 minutes
Valid in all countries
Table of Contents
★ Quick Summary 1 Policy Scope 2 Refund Conditions 3 Excluded Cases 4 Refund Request Steps 5 Processing Time 6 Enterprise Subscriptions 7 Free Services 8 Contact Us
✅
7 Day Guarantee
Full refund within 7 days of purchase if the measurement has not been used
⚠️
Partial Refund
In case of dissatisfaction and within 30 days of purchase, please review the detailed terms
❌
After 30 Days
No refund is possible after 30 days of purchase
🛡️
Full Satisfaction Guarantee
We are confident in the quality of our measurements, If you are not satisfied with your experience after taking the first measurement for any reason within 29 days of purchase, we will refund you after deducting administrative fees
1

Policy Scope

This policy applies to all purchases made through the platform Meqyas AI and includes individual measurements, bundled packages, monthly and annual subscriptions, and enterprise measurement services

This policy applies to all registered users on the platform regardless of their geographic location, taking into account the local regulations applicable in each country

  • Paid Individual Measurements
  • Bundled Packages for Individuals
  • Monthly and Annual Subscriptions
  • Enterprise Measurement Services
  • Enterprise Measurement Services has a special refund policy
  • he refund policy is not applicable to free measurements)
2

Refund Conditions

To qualify for a refund, the following conditions must apply to your request:

  • Submit refund request within the specified period from the purchase date
  • Measurement has not been taken
  • Report or final certificate has not been downloaded
  • Valid reason or use of 7 day guarantee
  • Refund not accepted if coupon or promotional discount was used
  • Refund not accepted for purchases made during Flash Sale offers
⚠️
Important Alert
If the measurement is completed and the results and report have been delivered, a full refund cannot be claimed, A partial refund may be considered on a case-by-case basis
4

Refund policy Excluded Cases

Refund does not apply in the following cases:

  • Free or Trial Measurements
  • Purchases during Flash Sale or Discount Offers
  • Certificates that have been issued, downloaded or shared
  • Reports that have been downloaded or emailed
  • Subscriptions that have been automatically renewed after renewal notice
  • Enterprise Measurements where employee data collection has begun
  • Cases of fraud or violation of terms of use
🚫
Terms Violation
If violation of terms of use or fraud attempt is proven, the platform has the right to cancel the account and reject any refund request regardless of the time period
5

Refund Request Steps

Follow these steps to submit a refund request:

  • 1
    Log in to Your Account
    Log in to your account on the platform and go to the Subscriptions and Purchases section in account settings
  • 2
    Select Product to Refund
    Find the measurement or subscription you want to refund and click Request Refund
  • 3
    Fill Out Refund Form
    Select refund reason from the list and add any additional details to help us improve our service
  • 4
    Confirm Request
    You will receive a confirmation email with the request number within minutes
  • 5
    Review and Deposit
    Our team will review the request and deposit the amount to the original payment method within the specified period
💬
Alternative Method
You can also contact the support team directly via Contact Us page or via email refunds @meqyas.ai with the request number
6

Refund Processing Time

Payment Method Review Period Deposit Period Total
Credit Card / Mada 3 - 7 business days 10 - 30 business days 10 - 30 days
Apple Pay / Google Pay 3 - 7 business days 10 - 30 business days 10 - 30 days
Bank Transfer 3 - 7 business days 10 - 30 business days 10 - 30 days
Platform Credit Instant Instant Instant

You can choose to refund the amount as platform credit Instead of issuing a refund to the original Payment Method.

7

Enterprise Subscriptions and Services

Enterprise services are subject to special terms due to their customized nature and dedicated resources:

  • The organization has the right to cancel the request and receive 100% refund before data collection begins
  • 50% refund after data collection begins and before report issuance
  • No refund after final report delivery to the organization
  • In case of disputes, arbitration can be requested from the sales team
🏢
For Large Organizations
Enterprise contracts exceeding $2,000 in value are subject to custom refund terms agreed upon in the contract, Please contact the sales team
8

Free and trial services

Measurement AI Literacy measurement It is completely free and not subject to the Refund Policy The same applies to the free trial samples available on the page Sample Measurement .

9

Contact Us بخصوص الاسترداد

The support team is available to answer all your inquiries related to the Refund Policy:

Phone
0013073027959

Do you have a question about your refund?

The support team is ready to assist you at any time. Don’t hesitate to Contact Us.

Contact Support Frequently Asked Questions